Support and contact

Last updated August 15, 2026

Every ApprovalTrail question goes to one place, and a person reads it.

Email us

[email protected]

A person reads every message, and we aim to reply within one business day. There is no ticket portal to sign into and no bot in front of us.

What to send

Four lines gets most problems answered in a single reply:

• Your WordPress, WooCommerce and ApprovalTrail versions.
• What you expected to happen, and what happened instead.
• The order number or proof the problem showed up on, if it is specific to one.
• Whether you are on the free build or a licensed one, and the email you bought with.

Before you write

The Troubleshooting page covers the four things that go wrong most often — emails not arriving, links expiring early, previews missing, and orders stuck on hold. If one of those is your symptom, the answer is probably there and you will have it faster than we can send it.

Licenses and billing

License keys, invoices, renewals and cancellations live in your ForPlugins account — the licensing and checkout service behind the paid tiers. The link to it is in your purchase email. Email us at the address above if you cannot find it and we will resend it.

Refunds are covered by the refund policy: ask within thirty days of the charge and we refund it, no form and no reason required.